DIVORCE ONLINE, LOW COST DIVORCE ADVICE, BENEFITS, QUALITY FORM E ADVICE, CHEAP, QUICK DIVORCE, CHEAP FAMILY LAW ADVICE, CHEAP DIVORCE ADVICE, MCKENZIE FRIENDS, TRUSTS, PROBATE, APPEALS, CHEAP LEGAL ADVICE, CHEAP COURT HELP, CHEAP CHILDREN ACT APPLICATIONS, CHEAP POWERS OF ATTORNEY, LEGAL TRAINING, CHEAP CHILDREN ACT APPLICATIONS, CHEAP SEPARATION ADVICE, CHEAP PRENUPS, CHEAP COHABITATION AGREEMENTS, CHEAP DIVORCE SETTLEMENTS

CONTACT FAMILY LAW CLINIC

BY EMAIL TO . . .

We have two options for you to make email enquiries.

If you want to contact us concerning Sales, service or an initial email consultation then please click below. The subject in your email to us will automatically be set to 'Sales/Service/Initial email consultation':

if you have any difficulty please copy the address below and paste into the To: section of your email:

familylawclinic@btinternet.com

OR . . . CALL/TEXT TO HEAD OFFICE

Please use our Head Office number, 07936 250644 to call us or to send a text enquiry.

.

Or, send a confidential message on WhatsApp to
07936250644

IMPORTANT NOTICE!
IF YOU HAVE NOT RECEIVED A REPLY FROM US WITHIN 24 HOURS OF EMAILING US, IT MEANS WE MAY NOT HAVE RECEIVED YOUR EMAIL. SO, PLEASE TEXT US YOUR NAME WITH THE FOLLOWING COMPLAINT MESSAGE, TO: 07936 250644 AND WE WILL GET BACK TO YOU IMMEDIATELY: "COMPLAINT: PLEASE REPLY TO MY EMAIL ENQUIRY WHICH I SENT YOU ON........!!'

PAYING FOR OUR SERVICES

We accept payment to 'FAMILY LAW CLINIC LTD', made by bank transfer to our business bank account.

We do not accept cards or cheques, and prefer not to accept cash.

Alternatively, you can pay at your own bank, in person, taking a copy of our invoice with you.

(T & Cs apply.)

Full T & C's for Discounted Package Offers is published on our Terms and Conditions page here.)

UNABLE TO ATTEND AN APPOINTMENT
Cancellation Policy:
We welcome courteous clients, and will go out of our way to help you at all times. Please provide your adviser with at least 24 hours notice if you cannot attend your consultation. Your adviser will then offer you a new day and time, and be able to re-schedule their diary for you and other clients.

Cancellations/non-attendance without notice:
Unless you have an emergency and contact us immediately, we charge a £70 penalty fee for an appointment which is not attended and no prior notice by way of cancellation is given, unless the appointment is re-booked by the client and attended within 5 days, in which case the £70 penalty is waived.

WHAT TO EXPECT - AND HOW TO COMPLAIN

SERVICE LEVELS

These are the service levels that clients can expect to receive from all lay legal advisers:

Reliability - Up-to-date, appropriate information and advice

Communication - Response to all email/phone messages within 24 hour

Efficiency - Work completed correctly within 7 days

Honesty and integrity* - To be invoiced for the correct amount

Professionalism - courtesy. respect, confidentiality always

Punctuality - arriving at appointments or Courts in good time & prepared

Performance - issues promptly processed, addressed & resolved

COMPLAINTS

Where clients feel their lay adviser has not met these service levels and are not fully satisfied,please email Head Office by clicking the envelope. The subject of the mail will automatically be set to, 'Service Levels Complaint':

Head Office will acknowledge, process and address complaints within 21 days.

Our consultants are prohibited from accepting or instructing clients to pay them personally. All client payments are payable to the 'Family Law Clinic' only.

If one of our consultants asks you to pay them personally or does not immediately provide you with one of our standard Company Invoices in receipt of payment, you must report them immediately to Head Office.

If you would like advice concerning Service Levels Complaints we have a pdf document that you can read online or download to read whenever you want.

Click below to read now:

or click below to download.